Returns & Refunds Policy

At FS Vintage Co., we want you to be delighted with your purchase. We carefully photograph and describe each piece as accurately as possible, including any notable signs of age, wear, damage or restoration that we identify.

As our pieces are vintage or antique, signs of age and previous use are often to be expected and are part of their history and character. Please read the full item description and look carefully at all photographs before purchasing, as these form an important part of the description and condition report.

Nothing in this policy affects your statutory consumer rights.

Changed Your Mind?

If you purchase from us online and change your mind, you have the right to cancel your order within 14 days of receiving your goods, subject to any applicable legal exceptions.

If an order contains multiple items delivered separately, the cancellation period begins when you receive the last item.

You do not need to give us a reason for cancelling, although you are always welcome to do so.

To exercise your right to cancel, please contact FS Vintage Co. within the 14-day cancellation period and clearly tell us that you wish to cancel your order.

After notifying us of your cancellation, you then have a further 14 days to return the goods.

Shopify may also provide a self-service cancellation option for a short period after an order is placed. The availability or expiry of this facility does not affect any statutory cancellation rights you may otherwise have.

Returning an Item

Unless the item is faulty, damaged in transit, not as described, or we agree otherwise, you are responsible for arranging and paying the cost of return postage.

We strongly recommend using an appropriately insured and tracked return service and retaining proof of postage until your refund has been completed.

Please package returned items carefully and securely. Where possible, we encourage you to reuse the original packaging.

You may handle and inspect an item in the same way that you reasonably would in a shop. If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and condition, and its value has consequently been reduced, we may be entitled to make an appropriate deduction from the refund in accordance with applicable consumer law.

Please contact us before returning an item so that we can provide the appropriate return instructions and return address.

Refunds

Once your return has been received, we will inspect it and process any refund due.

For an eligible cancellation, we will refund the amount paid for the returned goods together with the cost of our least expensive standard delivery option where required by law.

If you chose a more expensive or upgraded delivery service, any additional cost above our standard delivery option is not normally refundable.

Refunds will be made to your original payment method unless otherwise agreed and will be processed within the timescales required by applicable consumer law.

We do not charge a restocking fee.

Damaged, Faulty or Incorrect Items

We take great care when checking, describing and packaging our pieces. However, if your order arrives damaged, is faulty, you receive the wrong item, or you believe it is materially different from its description, please contact us as soon as possible and, where possible, before returning the item.

Where possible, we kindly ask that you provide clear photographs of the item, any damage or issue, and the outer and inner packaging before arranging a return. Please also keep the item and all packaging while we investigate.

These photographs are extremely helpful in allowing us to understand what may have happened, compare the item's condition with our photographs taken before dispatch, and determine whether damage may have occurred during delivery. They may also be required as supporting evidence for a claim with the delivery provider.

Please do not dispose of damaged items or their packaging until we have confirmed that they are no longer required for the investigation or any delivery claim.

Where goods are faulty, damaged, not as described or otherwise do not conform to your statutory rights, we will provide the appropriate remedy in accordance with applicable consumer law.

Our request for photographs is intended to help us investigate and resolve the issue and does not affect your statutory consumer rights. Where a return is required because of such an issue, we will not require you to bear return costs where the law requires those costs to be met by us.

Vintage & Antique Condition

The majority of items sold by FS Vintage Co. are vintage, antique or pre-loved. They are therefore not expected to be in factory-new condition.

Age-related characteristics may include light surface wear, scratches, crazing, patination, manufacturing irregularities and other evidence of previous use. Where we identify notable damage, faults, restoration or significant condition issues, we aim to clearly describe and photograph them in the individual listing.

Normal age-related characteristics that have been accurately described or clearly shown in the listing are not, by themselves, evidence that an item is faulty or not as described.

We encourage you to examine all photographs carefully and contact us before purchasing if you would like additional information or photographs of a particular piece.

Cancellations Before Dispatch

If you need to cancel an order before it has been dispatched, please contact us as soon as possible.

Where Shopify provides a self-service cancellation facility, you may also be able to cancel through your customer account during the period in which that facility is available.

If an order has already been dispatched, please contact us and we will explain the appropriate next steps.

Exceptions

Certain types of goods may be excluded from the statutory right to cancel in particular circumstances, such as genuinely personalised or made-to-order goods and certain sealed goods that cannot be returned for health or hygiene reasons once unsealed.

If an exception applies to a particular item sold by FS Vintage Co., this will be made clear where required before purchase.

This does not affect your statutory rights if goods are faulty or not as described.

How to Contact Us About a Return

Please contact FS Vintage Co. using the contact details provided on our website and include:

• Your name

• Your order number

• The item you wish to return

• A brief message confirming that you wish to cancel or return your order

If you are contacting us because an item has arrived damaged, faulty or not as described, please provide clear photographs of the item and its packaging where possible, and retain all packaging until we have confirmed whether it is required for our investigation or a delivery claim.

We will then provide you with the appropriate return instructions.

Your Statutory Rights

This Returns & Refunds Policy is intended to explain our usual returns process and does not exclude, restrict or replace any rights you have under applicable consumer law.