Shipping Policy

At FS Vintage Co., we know that vintage and antique pieces often need a little more care on their journey to a new home.

We take great care when packing orders and choose packaging and delivery methods appropriate to the size, weight, value and nature of each piece.

This Shipping Policy explains how we dispatch and deliver orders placed through our website.

Processing & Dispatch

Orders are carefully checked and securely packaged before dispatch.

Our current estimated dispatch timeframe will be shown on our website and/or during checkout where applicable.

We always aim to dispatch orders as promptly as possible. During particularly busy periods, public holidays or circumstances outside our reasonable control, dispatch may occasionally take a little longer.

If we become aware of a significant delay affecting your order, we will contact you.

UK Delivery

UK orders are normally sent using a tracked delivery service.

The delivery options and charges available for your order will be shown at checkout and may vary depending on the size, weight, value and nature of the items purchased.

Estimated delivery times shown at checkout are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Once your order has been dispatched, tracking information will be provided where available.

For particularly valuable, fragile, large or unusual items, we may use a different or enhanced delivery service where appropriate.

Packaging

We take particular care when packaging vintage, antique, glass, ceramic and other fragile pieces.

Wherever practical, we also believe in giving good packaging materials a second life. Your order may therefore arrive using clean, suitable recycled or reused packaging materials.

Our priority is always to ensure that your purchase is packaged as safely and securely as reasonably possible for its journey.

Combined Orders

Where several items are purchased together, we may package them together where it is safe and practical to do so.

The delivery charge calculated at checkout is based on the information available to our system about the order.

If an unusual combination of items requires separate parcels or special delivery arrangements, we will contact you where necessary.

Oversized, Heavy, Fragile or High-Value Items

Because our stock varies enormously, some pieces may require delivery arrangements outside our usual shipping options.

This may apply to particularly:

• large or unusually shaped items;

• heavy items;

• exceptionally fragile pieces;

• higher-value items requiring enhanced insurance or delivery arrangements; or

• orders containing an unusual combination of items.

Where a standard checkout delivery option is not suitable, we may ask you to contact us for an individual shipping quotation before purchasing.

International Delivery

We currently offer automatic checkout delivery to selected international destinations for eligible orders.

International shipping availability depends on the destination and the size, weight, value and nature of the item.

Some international orders — particularly heavier, oversized, unusually fragile or higher-value pieces — may not be eligible for automatic checkout.

If your country is not available at checkout, or no shipping option appears for the item you would like to purchase, please contact us before ordering. We may still be able to ship to you and will be happy to investigate an individual tracked shipping quotation where possible.

An individual quotation does not commit you to purchase.

International Delivery Times

International delivery estimates are provided as a guide and are not guaranteed.

International parcels may be delayed by customs processing, local postal services, border procedures, adverse weather, carrier disruption or other circumstances outside our reasonable control.

Tracking information will be provided where available.

Customs, Import VAT & Duties

International orders may be subject to customs duties, import VAT, taxes, handling charges or other fees imposed by the destination country.

Unless these charges are expressly shown as being collected during checkout, they are not included in the product price or shipping charge paid to FS Vintage Co. and are the responsibility of the recipient.

Customs rules and charges vary between countries, so international customers may wish to check the requirements applicable in their destination before purchasing.

We will complete required customs information accurately and will not falsely declare the value or nature of an order in order to avoid customs charges.

Delivery Addresses

Please check your delivery address carefully before completing your order.

Customers are responsible for providing complete and accurate delivery information.

If you notice an error in your address after placing an order, please contact us as soon as possible. We will do our best to help if the order has not yet been dispatched, although we cannot guarantee that an address can be changed once fulfilment has begun.

We cannot be responsible for delivery problems caused solely by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

Tracking & Delivery

Where tracking is provided, we recommend monitoring the tracking information after dispatch.

Delivery scans and estimated delivery dates are controlled by the delivery provider and may occasionally change during transit.

If tracking indicates a problem with your parcel, or your order has not arrived within a reasonable period after its expected delivery timeframe, please contact us and we will investigate where appropriate.

Damaged Parcels

We package our orders carefully, but occasionally damage can occur during transit.

If your parcel arrives visibly damaged, or the item inside has been damaged during delivery, please contact us as soon as possible.

Where possible, please retain:

• the item;

• the outer packaging;

• all internal packaging; and

• any labels attached to the parcel.

Please also provide clear photographs of the item, any damage, the outer packaging and the internal packaging where possible.

This information helps us establish what may have happened and may be required as evidence when making a claim with the delivery provider.

Please do not dispose of a damaged item or its packaging until we have confirmed that it is no longer required for our investigation or any delivery claim.

Requesting photographs or packaging evidence does not affect your statutory consumer rights.

Please see our Returns & Refunds Policy for further information about damaged, faulty or incorrectly supplied goods.

Parcels Returned to Us

If a parcel is returned to us because delivery could not be completed, we will contact you to discuss the appropriate next steps.

The circumstances of the return will determine whether additional postage is payable before the parcel can be sent again.

Nothing in this section affects any statutory rights you may have.

Delays & Circumstances Outside Our Control

Although we choose delivery services carefully, postal and courier networks are operated by third parties and occasional delays can occur.

We cannot guarantee delivery on a particular date unless we have expressly agreed to a guaranteed delivery service.

If a delivery is significantly delayed or appears to have been lost, please contact us so that we can investigate with the delivery provider and provide any remedy required by applicable consumer law.

Questions About Shipping

If you have any questions about delivery — particularly for an international, unusually large, fragile or valuable item — please contact FS Vintage Co. before purchasing.

We are always happy to investigate the most appropriate delivery option and provide additional information where possible.

Your Statutory Rights

This Shipping Policy explains our usual shipping and delivery procedures. Nothing in this policy excludes, restricts or replaces any rights or remedies available to you under applicable consumer law.